Scripts? What Scripts?

I went into a dread video rental place today. It was a simple fix. Just a hard drive.
A hard drive is a wonderful thing.
Why?
Because this is where you store all you precious information. Truly its a wonder how a little box can store so much shit on a daily basis. So I am equally amazed how much wasted space is being used for a hard drive with 40 gigs of space and only 1 gig if that is used for ever and a day. But I digress,....

No I was talking about the hard drive fix itself and lo and behold I am stuck calling the helpdesk which I have given up on being nice to. Why you might ask is because they have scripts to read from and it seems any deviation is difficult to get anyone in the help situation to do.

Point is as follows:

Have you reformatted the hard drive?
Yes.
Please reformat the hard drive again.
Ok. Done.
Is the hard drive reformatted?
Yes.
Good,.. does it work now?
no.
Have you reformatted the hard drive?
yes.
Please reformat the hard drive again.
Ok. Done.
Good,.. does it work now?
no.

The above conversation is for real. It was easy to do this part of the rant because the dipshits who wrote this shit for these guys to read are probably dead from boredom and in a last act of removing any monotony put in the script for them,... do not deviate from the script and repeat until you find another result.

Some great thinker said repeating the same thing and expecting different results is insanity. That guy must have called this particular helpdesk.

Some scripts are a great thing to follow, they give you great movies like LORD of the RINGS, or Star Wars,... maybe even Harry Potter.

BUT!

Please find some humor in the scripts that are the replacement for help,... this is not what I can help from a helpdesk. It must change,... and so they are. With the boot to my service I was advised another comapny has come to pick up where I am grateful to leave off. My condolences to the successors.

Well,.. this is all for now,.. I am still seeing a shrink about Sony and its own blunderous affairs. I am still convinvced the interns with model quality need to be fired. Or at least laid off until ther is some improvement. night all!!!

Same Fuckin Sony..part 2

So as I was trying to get all my frustration out and probably even skirt the idea of being sued by Sony,.. I came across this tidbit of information out of the blue..

SONY RECALL: http://www.msnbc.msn.com/id/38020693/38028883

Go ahead and read it. It may seem like a little problem that is fixable but think about this,.. Who would be able to do this if they were not a computer geek? I can hear the fucking questions already:

"Where can I find this BIOS?"
"Is that personal information?"
"Why can't you send a tech out to do this?"

This isn't a surprise as I was hearing rumors about fan failures and overheating as I said before, but this is still proof that the interns with large breasts and tiny skirts need to go. Perhaps a drug test and maybe a little more QA at the factory.

Folks, I hate to tell you but other laptops are worse, but seriously this is still a cake taker. Really it is and here is why:

1. Sony tried to revamp their line of laptops which (as I said before)is a great concept, but seem to fail a little too much on QA. Granted this gives me a job, but when I start to hear stories of "I just bought this piece of crap" and "I havent been able to use this damned thing" I begin to wonder if they really care. (cutomer base-wise)
2. Their tech support is starting to send bullshit repair solutions and leaving the field rep with the bag of manure to deal with.. example? Sending a thermal sheet to fix an issue for a motherboard ona vgn-z they themselves supposedly take pride in. Or better, promiseing to send parts in a call and then sending the wrong shit. (true stories.) So I think I can say their tech support for customers is getting shitty. (Still a QA problem)
3. If they would just make sure they used shit that want five and dime quality, it would be a problem. Fans failing, boards that pop, lcds with no problems. shipping safeguards. When I dont even have to try and I can write this shit off the top of my head I wonder is Sony is focused on fucking up their customers or if they are on the road to commit suicide in some colorful and movie like fashion for all stockholders to dread...

So this is part 2,.. once again I nee to calm down. I find this too easy and frankly too frustrating. Those poor folks who bought one of those damned laptops. I am so so sorry.